Fusion Series 7 praetorian mentor QA telecom BI Public Safety


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Record, retrieve and replay
The Praetorian Voice Recorder™ provides full-time liability recording, random recording for quality monitoring, API triggered (selective) and on-demand call recording options. With Praetorian you can digitally record and store agent-customer interactions to redundant hard drives, then instantly access and replay unlimited hours of call recordings directly from your desktop. It's that fast. It's that easy.

In addition to monitoring phone and data transactions, a Praetorian Voice Recorder provides you with the resources to resolve customer disputes, comply with government and industry regulations, ensure quality performance, protect against liability, and minimize risk.

You can enhance your recording system and expand its functionality by adding additional HigherGround components such as the Mentor QA Suite™ and Telecom BI Suite™.

 

Features

Benefits
Instant Retrieval Access and instantly replay recordings directly from your desktop. Email recordings with one click.
Real-Time
Monitoring 		Listen to calls as they occur. Last Call search function goes to the beginning of a call in the progress or checks the previous call of an agent who is not on the phone.
Voice and Report Archival Unlimited storage for call recordings and critical data.
Control Tower Centralised management with robust security controls. Single-point administrative control with user-defined privileges.
Digital Signature Verify authenticity and ensure recordings are not tampered with or altered.
 
  
Call Recording | Quality Monitoring | Call Center Recording | Public Safety