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Digital Recording
Capture000™ systems record analog, digital, and VoIP phones, as well as analog and digital (T-1) trunks, analog radios, and consoles. The system provides access to recordings and real-time monitoring from any PC. It offers redundant power supplies, mirrored hard drives, and unlimited storage. Capture000™ has more than a dozen customisable search options including ANI/ALI information. Additional features include flagging, tagging, and multiple integrations.

Capture000™ offers online storage for instant desktop access to recordings and removable hard drives for easy-to-access archived data. Users can differentiate calls by tagging them with customised public safety attachments for optimal analysis and fast reporting.

 

Features

Benefits
ANI/ALI Collection Attaches caller number and location to call recordings.
Instant Retrieval Access and instantly replay recordings from the desktop.
Screen Capture While listening to a call watch a recording of the agents screen in real-time to confirm interface knowledge and expertise.
Search-Engine
Based		 Over a dozen search options for quick retrieval of recordings.


Dispatcher Evaluation
Quality000™ is a quality assurance tool that enables you to evaluate and score calls to identify employee training and coaching needs. Grade voice and screen performance in real time or play back at your convenience. Communication centres can customise the evaluations. This solution can be used in conjunction with Capture000™ or as a stand-alone option with any other call recording application.

 

Score for compliance criteria and identify training needs. Use templates developed by public safety professionals or customise your own. Record dispatcher screen actions and replay in sync with voice recordings.
 
  
Call Recording | Quality Monitoring | Call Center Recording | Public Safety