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HigherGround's software is incredibly easy to use, while still providing the most advanced and flexible reporting package in the industry. Within minutes, new users are capable of designing and generating the most complex reports with ease. Our Report Commander Pro's reports are not static, but allow data to be sorted, sub-totaled, searched, filtered, and compressed on the fly, with just a click of the mouse. HigherGround's decades of experience in telecommunications consulting has resulted in a suite of software and hardware packages that are designed to fill our customers' needs and requests. Our proactive service department and unique alarm monitoring systems offer a level of customer care that is unmatched in enterprise-level industries.
Fusion Series 7 is HigherGround's enhanced line of voice recording, quality assurance, and telecom business intelligence solutions. Fusion Series 7 contains three main components; the Preatorian Voice Recorder™, the Mentor Quality Assurance Suite™, and the Telecom Business Intelligence Suite™.
The Report Commander Pro stores all the information provided by your PBX through its SMDR or CDR reporting port in a call database. This includes information for every call that tells the date and time of the call, the duration, the station, the trunk or T-1 channel, the number dialed or ANI incoming number, transfer station, and ring-time or time-in-queue. This information is supplemented by the cost of the call, station name, department and division name, location called, zone, account number, account or customer name, contact name and attachments to calls.
HigherGround's Report Commander Pro, the heart of every HigherGround system is the most feature-rich and easy-to-use reporting package in the industry. Within minutes, any new user can create and generate custom-designed reports to their exact specifications. With over fifty fields to choose from, multiple sort fields, and unlimited combinations of filters, all selected with a simple mouse-based user interface, if you can imagine a report, you can design it. All without having to learn arcane report formatting commands or even needing to refer to a manual. Because of HigherGround's proprietary compact data storage techniques, reports that would take hours on other systems take only minutes to run. Most reports can be generated in seconds. The Report Commander Pro's reports are not static, either, like on most telemanagement systems. Once a report is generated on your initial query, it can be further manipulated by sorting, filtering, sub-totaling, and compressing data until you get exactly the report you need. Finished reports can be saved and run as needed, or scheduled to be run unattended and automatically printed or e-mailed to multiple recipients.
I'm Alive is a feature of HigherGround's alarm monitor which is included with every HigherGround system. It calls HigherGround each night to check in and report that the system is up and running. If we do not receive that call, we dial into the system, notify your on-site contact person, or dispatch a technician to fix the problem, many times before you even know that a problem exists. I'm Alive ensures the reliability of your system and increases the likelihood that you will not suffer a loss of data due to the system being down.
Formerly known as Communication Advice and Design, HigherGround began as a telecommunications consulting company in the 1970's. The firm had many Fortune 1000 companies in its client list and helped them to determine the resources they needed to run their telecom departments and call centres effectively, optimising productivity while saving money. HigherGround began developing software based on the needs and at the request of those clients and pushes the envelope of what can be done with current computer hardware with their state-of-the-art software. From its early beginnings as a leader in call accounting software, HigherGround has since developed applications for call recording and quality monitoring, and continues to provide its customers with the highest level of customer service in the industry.
The Control Tower is the system management tool that allows one or more administrators to set up, configure, and control all aspects of their HigherGround system. It is included with all our products, and assists in all aspects of system administration: monitoring the system, managing recordings, and controlling and delegating who has access to which data and features of the system. Even multiple sites at distant locations can all be managed from one central workstation using the Control Tower through dial-up connections or even the Internet.
First of all, the Windows Network system allows administrators to restrict access to any drive or directory on system servers, so unauthorised users don't even have to know where HigherGround's software and your call data and recordings are even stored. Beyond that level of defense, our Control Tower allows system administrator(s) to set up passwords for individuals or groups of users and to restrict or enable access to the system with several grades of permission in all the different areas of usage, offering multiple combinations of individual levels of authorisation. Users can be allowed to see only their own call records and recordings, those of anyone in their department or division, or can be denied access completely to any aspect of the system. They can be restricted from deleting recordings, saving or e-mailing recordings, changing report designs, changing system data, opening attachments, or monitoring other users. Furthermore, HigherGround's databases are in a proprietary format which would keep even the most savvy computer users from gaining unauthorised access to their contents, and our reports and recordings can even be encrypted so that they can't be viewed or listened to without using our Report Commander Pro and its built in security system.
HigherGround's unique database integration module, which is included in all HigherGround systems, offers users a way to seamlessly import data from their customer or client databases, employee databases, and other computer files or on-line directories. Virtually any computer database pertinent to call information can be integrated into Report Commander Pro's databases and used to generate searchable, filterable or sortable call or recording details. These imports can even be scheduled to run automatically, continuously updating the Report Commander Pro's information for constant up-to-date information. Your company's client or vendor lists, for example, can be imported into our database so that call detail reports will automatically match up phone numbers dialed and incoming ANI numbers to names, account numbers, companies, types of business, and other user-defined categories, so that you can tell at a glance, without having to look up phone numbers, who is being called and who is calling in to your system.
Our customers range from very small firms to the largest corporations with multiple locations. We serve the government (local, state and federal), retail establishments, medical offices and hospitals, insurance firms, law firms, transportation companies, financial corporations, schools, universities, educational administration offices, the military, public service departments, utilities, municipalities, emergency services, police and sheriff's departments, and entertainment industry.
Contact a HigherGround sales representative and request a demo.
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