Training

Training ensures that you maximise the full benefit of your HigherGround solution
HigherGround’s personalised training services are designed to suit your individual and business needs upon installation and throughout the life of your service agreement. Our training programme is taught by exceptional instructors — the same that train our own technicians. The instructors teach courses that address your unique business challenges, objectives and goals. Training modules are offered on-site at your business. Standard training programme includes:

System Administration
Provides the skills and understanding needed to configure, manage and maintain the HigherGround system, database, archives and user access.

Supervisory
Trains managers to search for and playback recordings, productively monitor and evaluate agent performance, design and utilise grading forms and generate reports.

Agent
Educates end-users with an overview of system to fully leverage the Fusion Series 7™ solution.

Ongoing Training
Innovative features are added to our solutions on a regular basis. Training continues well after installation as we inform and educate clients about upgrades and tools via online training webinars.